LeSinge.org

Hochachtungsvoll - 24/05/2002 - 03:00 GMT - [Link]

Hochachtungsvoll

One of the more fun parts of my job is corresponding with other companies in my capacity as The Guy Who Speaks And Writes Native English, especially when it comes to bawling out a certain manufacturer of networking hardware...

To whom it may concern,

Last week we sent a (INSERT SPEC HERE) switch back to you for repair (#REF NO.). We had acquired a reference code from the support section of your website, and were given an address to which to return the switch, which was/is still under warranty.

It has just been returned to my office by Deutsche Post, having been refused by ****** ******* in Frankfurt because the postage was not paid. I had to cough up €6.90 for the privilege of having my still-broken switch returned to me.

Now, isn't the idea of a full service-and-repair warranty supposed to be inclusive of postage and packaging?

And, yes, this is the last straw. Your abysmal customer support seems only to be matched by our need to avail of it on a disturbingly regular basis. You will generally find that refusing to repair goods under warranty will not endear you to your customer base. It has certainly had that effect at this company: we will never buy anything from ****** again.

Yours sincerely,

(BOSS'S NAME)

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This is LeSinge.org v3.0. It's on its sixth* server since I registered the domain name in November of 2000 and it has gone through several drastic facelifts in that time, usually prompted by some cataclysmic event like someone deleting a load of files they shouldn't, or a server being shut down. This is the maddest layout yet; I'm trying to fit the entire weblog (apart from diary archives and the gallery) into a single loading page using all sorts of PHP-generated DHTML jiggery-pokery. The idea is to make it more inviting to look around since there's no loading between "pages". It's still a work in progress (more a proof of concept than anything), so be patient!

I'm Dave Whyte, an Irish CS graduate, German speaker, linguist and incredibly talented web developer. I'm originally from Fermoy but I now live in Newbridge with my wife Beth and our son. I'm currently working for these fine folks and enjoying it greatly.

"The Monkey"? Eh?

My nom de guerre comes from an old Eddie Izzard comedy sketch.

Contact me!

• Email - me @ this domain name (I had the catch-all disabled, with instant results)
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Or: Meebo me!

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* I've been around: csd.dot-ie.com, matrix.netsoc.tcd.ie, ns1.ayntk.net, ns4.nestdesign.com, cotopaxi.33eels.com, chimborazo.33eels.com